Last updated: 21/09/2026
These Terms of Service govern your access to and use of [insert website address] and your purchase of products from DAVON.
The website and its services are operated by Deliprompt Food & Beverage Supply Sdn Bhd (1060632-H) , trading as DAVON, with its business address at 92, Jalan Kapar 27/89, Seksyen 27, 40400 Shah Alam. (“DAVON”, “we”, “us” or “our”).
By accessing our website, creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.
1. Eligibility
You must be at least 18 years old to place an order. If you are below 18, you may use the website and make a purchase only with the involvement and consent of a parent or legal guardian.
You must provide accurate, complete and current information when placing an order or creating an account.
2. Consumer and Business Purchases
These Terms are principally intended for retail customers purchasing products for personal, domestic or household use.
Products purchased for resale, commercial production, food-service operations, manufacturing or other business purposes may be subject to separate wholesale, credit or commercial terms issued by DAVON.
3. Accounts
You may be required to create an account to access certain features.
You are responsible for:
Keeping your login credentials confidential;
All activity conducted through your account;
Ensuring that your account information remains accurate; and
Informing us promptly of any suspected unauthorised access or security breach.
We may suspend or restrict an account where we reasonably believe that it has been used fraudulently, unlawfully or in breach of these Terms.
4. Product Information
We take reasonable care to ensure that product descriptions, ingredients, weights, photographs, preparation instructions, prices and other information shown on our website are accurate.
However:
Product packaging, labels or appearance may be updated from time to time;
Colours may appear slightly different depending on the customer’s screen;
Product photographs may include serving suggestions, props or accessories that are not included; and
Minor, non-material packaging variations may occur between production batches.
The product delivered must still correspond materially with its description and meet all applicable consumer guarantees.
Customers must read the product label, ingredient list, allergen information, storage instructions and preparation directions before consuming or using a product.
If you have an allergy, intolerance, medical condition or specific dietary requirement, please contact us before purchasing. General product information on our website is not medical or nutritional advice.
Nothing in this section excludes DAVON’s responsibility to provide accurate product information or safe products as required by law.
5. Orders and Contract Formation
Placing an order constitutes an offer by you to purchase the selected products.
After receiving your order, we will send an electronic acknowledgement. This acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.
An order is accepted when we send a dispatch confirmation or otherwise expressly confirm acceptance. A contract is formed for the products identified in that confirmation.
We reserve the right to reject or cancel an order before acceptance where there is a reasonable basis, including:
The product is unavailable;
Payment has not been authorised;
The order appears fraudulent or unauthorised;
There is an obvious pricing or product-information error;
A purchase limit has been exceeded; or
Delivery cannot reasonably be completed to the address provided.
If payment has already been collected for an order that we do not accept, the amount collected will be refunded through the original payment method.
6. Correcting Order Errors
You are responsible for reviewing your products, quantities, delivery information and payment details before submitting an order.
If you discover an error after placing an order, please contact us immediately at [insert contact details].
We will make reasonable efforts to correct the order if it has not been packed or dispatched. Amendments or cancellations may no longer be possible after fulfilment has begun or the parcel has been handed to the courier.
7. Prices and Payment
All prices are stated in Malaysian Ringgit unless otherwise indicated.
The full amount payable, including applicable taxes, delivery charges and other charges, will be displayed before you confirm your order.
Payment must be made using one of the payment methods available during checkout. Payments may be processed by third-party payment providers and may be subject to their separate terms.
If an obvious pricing error occurs, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected item. We will not charge the corrected price without your agreement.
8. Promotions, Discounts and Vouchers
Promotional codes, discounts, vouchers and complimentary products are subject to their stated validity periods and conditions.
Unless otherwise stated:
Only one promotional code may be used per order;
Promotions cannot be exchanged for cash;
Promotions cannot be applied retrospectively;
Promotional benefits cannot be transferred or resold; and
Cancelled or refunded orders may result in the corresponding promotional benefit being withdrawn.
We may cancel a promotion where it has been misused, obtained fraudulently or affected by an obvious technical or administrative error.
Any additional campaign-specific terms will be displayed with the relevant promotion.
9. Availability and Purchase Limits
All products are subject to availability.
Placing a product in your cart does not reserve stock. If a product becomes unavailable after you place an order, we will notify you and offer an appropriate replacement, partial fulfilment or refund.
We may impose reasonable purchase limits to manage limited stock, prevent unauthorised resale or ensure fair availability.
10. Delivery
Available delivery areas, delivery charges and estimated delivery times will be displayed during checkout or on our delivery information page.
Delivery dates and times are estimates unless expressly guaranteed. Delays may occur due to courier operations, weather, traffic, public holidays, high order volumes or other circumstances beyond our reasonable control.
You are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the parcel where required.
Please contact us promptly if:
Your order does not arrive within a reasonable time after the estimated delivery date;
The parcel is shown as delivered but cannot be located;
The parcel is visibly damaged; or
Any product is missing, incorrect, leaking or damaged.
We will work with the courier and customer to investigate the matter. Nothing in this section excludes any remedy available under applicable law.
11. Storage and Use
Customers must follow all storage, handling, preparation, consumption and expiry instructions provided on the product or its packaging.
DAVON is not responsible for deterioration or damage caused after delivery by:
Improper storage;
Exposure to excessive heat, moisture or sunlight;
Failure to reseal the product appropriately;
Cross-contamination;
Use after the stated expiry date; or
Use contrary to the preparation or safety instructions.
This does not apply where the problem already existed at the time the product was supplied.
12. Returns, Refunds and Cancellations
Returns, replacements, cancellations and refunds are governed by our Return, Refund and Cancellation Policy, which forms part of these Terms.
Please read that policy before placing an order.
Nothing in these Terms or our Return, Refund and Cancellation Policy excludes, restricts or modifies any rights or remedies available under the Consumer Protection Act 1999 or other applicable Malaysian laws.
13. Intellectual Property
The website and its contents—including the DAVON name, logos, product names, photographs, graphics, videos, recipes, written content, layout and design—are owned by or licensed to DAVON and are protected by applicable intellectual-property laws.
You may access and use the website for personal and lawful purposes only.
You must not, without our prior written consent:
Copy, reproduce or republish our website content for commercial purposes;
Use DAVON’s branding in a way that suggests an unauthorised association;
Modify, distribute, sell or exploit our content;
Scrape or systematically extract information from the website; or
Use our photographs, recipes or product descriptions to market another business or product.
14. Acceptable Use
You must not use the website:
For fraudulent, unlawful or abusive purposes;
To interfere with the website’s security or operation;
To introduce viruses, malicious code or harmful material;
To gain unauthorised access to another person’s account or data;
To submit false reviews, information or claims;
To impersonate another person or business; or
To infringe the rights of DAVON or any third party.
We may restrict access or suspend an account where we reasonably believe these requirements have been breached.
15. Third-Party Links and Services
Our website may contain links to third-party websites or use third-party services such as payment gateways, couriers and social-media platforms.
We do not control third-party websites and are not responsible for their independent content, availability, privacy practices or terms.
This section does not exclude responsibility for third-party providers where applicable law makes DAVON responsible for their conduct in fulfilling your order.
16. Reviews and Customer Content
If you submit a review, photograph, comment or other content to our website or social-media channels, you confirm that:
The content is accurate and based on your genuine experience;
You own the content or have permission to submit it;
It does not infringe another person’s rights; and
It is not unlawful, defamatory, threatening or misleading.
You grant DAVON a non-exclusive, royalty-free licence to display, reproduce and share the content for marketing, customer-service and business purposes, subject to applicable privacy and advertising laws.
We may remove content that breaches these Terms, but we will not remove a genuine negative review merely because it is unfavourable.
17. Privacy and Personal Data
We collect, use, store and disclose personal data in accordance with our Privacy Notice and applicable Malaysian personal-data protection laws.
Our Privacy Notice explains the types of personal data we collect, why we collect it, how it may be shared, how long it may be retained and how you may exercise your legal rights.
By using the website, you acknowledge that you have read the Privacy Notice. Consent will be obtained separately where required by law.
18. Website Availability
We aim to keep the website accurate, secure and available. However, we do not guarantee that access will always be uninterrupted or free from technical errors.
We may temporarily suspend the website for maintenance, security, upgrades or circumstances beyond our reasonable control.
Where a technical error affects an order or payment, we will take reasonable steps to correct the issue and provide any refund or remedy required by law.
19. Liability
Nothing in these Terms excludes or restricts liability that cannot legally be excluded, including liability arising from fraud, wilful misconduct, unsafe or defective products, or rights protected under Malaysian consumer law.
To the extent permitted by law, DAVON will not be responsible for losses that:
Were not reasonably foreseeable when the contract was formed;
Result from the customer’s misuse or improper storage of a product;
Result from inaccurate information provided by the customer; or
Relate to business interruption, loss of business opportunity or commercial resale where the purchase was made for business purposes.
Each party remains responsible for taking reasonable steps to minimise avoidable loss.
20. Suspension and Termination
We may suspend or terminate access to an account where we reasonably believe that the user:
Has materially breached these Terms;
Has engaged in fraud or unlawful activity;
Has misused promotions or payment systems;
Has threatened the security or operation of the website; or
Has repeatedly abused our customer-service or returns process.
Where reasonably practicable, we will provide notice and an opportunity to respond.
Suspension or termination will not remove any payment obligation already incurred, affect an accepted order without reasonable grounds, or limit any statutory consumer rights.
You may stop using the website at any time and may request account closure by contacting us, subject to any legally required record-retention period.
21. Changes to These Terms
We may update these Terms to reflect changes in our services, business operations or legal obligations.
Material changes will be posted on the website with an updated effective date. Where reasonably practicable, we will provide advance notice of changes that materially affect registered users.
Changes will apply prospectively and will not alter the agreed terms of an order already accepted unless required by law or agreed with the customer.
22. Severability and Waiver
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
A failure or delay by DAVON in exercising a right does not constitute a waiver of that right.
23. Governing Law and Disputes
These Terms are governed by the laws of Malaysia.
If a dispute arises, please contact us first so that we can try to resolve it fairly.
Eligible consumers may submit a claim to the Tribunal for Consumer Claims Malaysia or pursue any other remedy available under Malaysian law. Nothing in these Terms prevents a consumer from exercising those rights.
24. Contact Information
For enquiries, complaints, order corrections or other assistance, please contact us via this link : https://davongourmet.com/apps/contact-form-plus